Frequently Asked Questions
What countries do you ship to?
We ship to select domestic and international destinations. Available shipping options and rates will be displayed at checkout based on your delivery address.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, we may be unable to make changes.
What is your return policy?
We accept returns within 7 days of delivery for unopened/unused items in original packaging. Contact support.
What items are non-returnable?
Opened, used, damaged, or unsealed products are non-returnable for hygiene and safety reasons. Certain professional-use products may also be final sale.
Exchanges for products?
If you received the wrong item or your product arrived damaged, please contact us with your order details and photos of the product so our team can assist you.
Are United Academy pigments and serums safe?
Our professional products are developed with quality, consistency, and safety in mind. Products should always be used according to the provided instructions and by qualified professionals where professional use is required.
Do you test on animals?
United Academy products are cruelty-conscious and are not intentionally tested on animals.
How do clients find me as a professional?
Eligible United Academy-trained professionals may be featured in our Find a Provider directory, helping potential clients locate trained providers in their area.
Do you run third-party tests?
Our products are developed with professional quality and safety standards in mind. Testing and compliance requirements may vary by product, and supporting documentation can be provided where applicable.
